Third-Party Maintenance : service application management software solutions

The application maintenance service includes the following activities

• Evo­lu­tion­ary maintenance
• Cor­rec­tive maintenance
• Inter­face with the edi­tor con­cern­ing inci­dents of stan­dard software
• Helpline

Third-Party Maintenance

• The pur­pose of cor­rec­tive main­te­nance on soft­ware is to man­age the inci­dent and, if nec­es­sary , cor­rec­tion of anom­alies that can occur dur­ing the use of the solution.
• The pur­pose of the evo­lu­tion­ary main­te­nance of the soft­ware is to make desired changes by the customer.
• The def­i­n­i­tion of inter­ven­tions, the means nec­es­sary for the real­iza­tion and the inter­ven­tion process are iden­ti­cal for heal­ing and evo­lu­tion­ary main­te­nance. Response time — Ser­vice qual­i­ty — for each ser­vice is defined by agree­ment with the Customer.